Last updated: 19 June 2026

These Terms & Conditions (“Terms”) govern the use of cleaning services provided by Effiservices UK Ltd (“we”, “us”, or “our”). By booking, using our services, or making a payment, you agree to these Terms.

1. Services Provided
Effiservices UK Ltd offers residential and commercial cleaning services, including:
– Regular domestic cleaning
– Deep cleaning
– End of tenancy cleaning
– After‑builders cleaning
– Office and commercial cleaning
– Carpet & upholstery steam cleaning
– Additional services upon request
The exact scope of work will be confirmed at the time of booking.

2. Booking & Appointments
– Bookings can be made through our website, by phone, or by email.
– Since we use an automated reservation system, your requested time slot is held provisionally for 15 minutes. To fully secure and finalize your appointment, payment must be completed immediately via our secure Stripe checkout links. Unpaid bookings will be automatically canceled after 15 minutes to release the slot.
– Appointment times are approximate and may vary due to traffic or previous jobs.
– Access to the property must be arranged by the customer (keys, codes, or presence on-site). If cleaners cannot access the property, a full service fee may apply.

3. Pricing & Payments
– Prices are provided at the time of booking and may vary depending on property size, condition, and service type.
– Payments must be made in advance or on the day of service via card payments, Apple Pay, Google Pay, Revolut Pay, or bank transfer. We operate under a strict NO-CASH policy.
– For end of tenancy or deep cleaning, a full payment or deposit is required through our secure system to finalize the booking.
– London Traffic & Fees: The customer is strictly responsible for providing a free, legal parking space for our team’s vehicle, or covering any parking costs (Pay & Display/permits) incurred during the service. If the property is located within the London Congestion Charge Zone, ULEZ, or other restricted zones, these standard fees will be added to the final service price.

4. Cancellations & Rescheduling
– Cancellations or rescheduling requests must be made at least 48 hours in advance.
– Cancellations or rescheduling requests made with less than 48 hours’ notice will incur a 50% charge of the total service fee.
– Same‑day cancellations, cancellations with less than 24 hours’ notice, or instances where our team faces a lock-out (no access to the property) will result in a 100% full service charge. No refunds will be issued under these circumstances.
– Rescheduling is subject to availability.

5. Customer Responsibilities
The customer agrees to:
– Provide safe, unobstructed access to the property.
– Ensure fully functional electricity, running hot/cold water, and lighting are available. If these utilities are unavailable, the service cannot be performed, the booking will be canceled, and a 100% fee will apply.
– Remove personal items that may obstruct cleaning, as well as all high-value items, cash, and jewellery prior to our arrival.
– Inform us of any fragile or high‑value items.
– Ensure pets are safely secured in a separate area during the service.
We are not responsible for cleaning areas that are unsafe or inaccessible.

6. Effiservices Responsibilities
We commit to:
– Providing trained and reliable cleaning staff.
– Using appropriate cleaning products and equipment.
– Delivering services with reasonable care and professionalism.
– Addressing any issues reported within a reasonable timeframe.

7. Satisfaction Guarantee
Effiservices UK Ltd operates a strict NO-REFUND POLICY for completed cleaning labor. If you are not satisfied with the service:
– You must report the issue with photographic evidence within 24 hours of the appointment.
– We will return to re‑clean the affected areas at no additional cost.
– Cash or card refunds are not provided under any circumstances unless a re‑clean is deemed impossible by our management.
The guarantee does not apply if:
– The property was excessively cluttered.
– Additional tasks were expected but not included in the booking.
– New dirt or damage occurred after the cleaners left.

8. Liability & Damages
Effiservices UK Ltd is insured for public liability and accidental damage caused directly by our staff’s negligence. However, we are not liable for:
– Pre‑existing damage, wear and tear, or structural deterioration.
– Items not securely fixed, installed, or hung (e.g., loose shelving, unstable curtain rails).
– Wear and tear.
– Discolouration due to age or improper maintenance previously conducted by third parties.
– Damage caused by incorrect information provided by the customer.
Any claim must be reported with photographic proof within 24 hours of the service.

9. Health & Safety
Our cleaners have the right to refuse and leave the premises immediately if they encounter:
– Hazardous environments or biohazards.
– Properties with infestations (e.g., bedbugs, fleas).
– Situations that pose a risk to health, safety, or dignity (including verbal or physical abuse).
If a job cannot be completed due to unsafe conditions caused by the customer, a 100% full service fee will still apply, and no refund will be given.

10. End of Tenancy Cleaning
For end of tenancy services:
– The property must be completely empty of all personal belongings and rubbish before our team begins the clean.
– Fridges and freezers must be completely switched off and fully defrosted at least 24 hours in advance. Our team will not clean frozen appliances.
– We do not move heavy furniture or heavy kitchen appliances unless agreed beforehand and professional furniture sliders are provided.
– We cannot guarantee results on mould, permanent chemical stains, or long‑term irreversible damage.

11. Changes to These Terms
We may update these Terms from time to time. The updated version will always be available on our website. Continued use of our services or completion of a booking payment constitutes full acceptance of the revised Terms.

12. Contact Us
For questions or concerns regarding these Terms:
Effiservices UK Ltd
📧 info@effiservicesuk.com
🌐 https://effiservicesuk.com
📍 London, United Kingdom